1. What is e@bank GlobalConnexE-payment^sm?
e@bank is a worldwide electronic bank (E@bank) with an online money transfer service. You can open a e@bank account which acts like an online wallet. You are able to deposit, withdrawal, and transfer funds to the many merchants that support e@bank.

3. How do I deposit, withdraw, and transfer funds?
Once you log into your e@bank account, just follow the links on the main navigational bar at the top of the screen, or use the Quicklinks located on the left of your screen to move to the desired section. Each process is explained in full detail in their respective sections.

4. How do I become Certified?
Becoming a Certified e@bank member is a simple process which has many benefits. American residents need only to register and verify a bank account with e@bank. International users may become Certified by faxing in a clear copy of their ID document or passport and both sides. Once you become certified you will be entitled to all the benefits of certification. There is additional information on certification in your e@bank account.

5. How do I verify my bank account?
After registering your e@bank account, e@bank will debit and credit your account for two amounts less than one dollar at e@bank's expense. When you find out these amounts from your bank statement, enter them in the e@bank system and your account will be instantly certified.

6. Why was my withdrawal declined?
It is e@bank policy to withdraw your funds using the same method as they were originally deposited. Therefore, if you deposited $20.00 by credit card, then you must withdraw $20.00 back to your credit card. Any subsequent amounts may be withdrawn using other methods.

7. Why is my EFT still pending? It has been taken out of my bank account.
Due to the timing of electronic fund transfers, on occasion funds will be removed from your bank account, before being deposited in your e@bank account. e@bank will usually be noitified within 2 business day of the funds leaving your bank account, at which time your e@bank account will be credited.

8. Why is my e@bank account on hold?
For security reasons, three unsuccessful attempts using your credit card, your e@bank account will freeze until you contact customer service. You must email your request to costomer@ebank.safewebshop.com. There are additional reasons why an account may be put on hold. If you are ever not sure, please contact our customer service.

9. Why was my credit card declined?
A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your e@bank account to be automatically closed and you will have to contact customer costomer@ebank.safewebshop.com in order to have it reopened.

10. How do I change the personal information in my e@bank account?
In the navigational bar at the top of your e@bank account, there is an option to "Edit Account". This will allow you to change your e-mail, phone number and password in the e@bank system. For all other changes, please contact costomer@ebank.safewebshop.com.